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From real-time interraction with your customers to automatic emails - everything has been thought about. Plus, some of the best In-built features in our Extra's package.
The basic elements of customer care are common sense - but not all systems make this very important aspect part of their solution. This lack of consideration means you have to create routines that work around your system instead of with it.
Click on the information below to read a little more about each facility:
Priority support is an option provided only to your buying customers. Customers can link a query to an order - you see this highlighted in your Admin Control Panel, and can reply there and then. No need to search through spam day in day out for those hidden queries from priority customers.
How often does a customer ask you for a copy invoice? In this system you simply enter whatever info they give you, name, invoice number etc.. you find this in an easy search box in your Customer Admin Area, and click - Off it goes to the email address used when ordering!
Your customer has their copy before you even put the phone down on them. They are very happy customers because you responded immediately - unlike the previous company they called that just may remember it before the end of the week.
The system can automatically send emails to customers throughout your processing and despatch routine (if you it want to).
Include personalisation, tracking numbers and any other information you want to within easily created auto emails.
The Extra's Pack include a whole host of new and upcoming features that usually cost a business fairly substantial amounts each month.
Send promo's, newsletters, discount codes and updates easily with the built-in emailer. Complete with Wysiwyg Editor enabling you to easily insert text, images and other content. It is also easy to personalise your emails via this built-in facility as you simply include a small variable code that immediately turns this into the recipients first name, surname or business name picked up from their customer record).
Import & export email lists. Create templates for emails that can be edited and re-used. A superb addition to the GoCommerced family.
Speak to your customers in real time. Software built into your system where customers can contact you in a few easy clicks of a mouse whilst online. Live support cuts down dramatically on emails and telephone calls. The software can be offline or online according to your own support systems and hours.
 
The whole system is designed to help to make your experience of customer care as easy as it can be.
Quickly and easily see your orders and all your customers details. See their order history, and amend account details for hem if you want to. How much have they spent in total with you to date. Each customer has their own account enabling repeat purchases without needing to re-enter all their details again. Automatic lost password function. They have an Account area where they can send you a query relating to a particular order - when you get the query you have an automatic link to the order and details they have entered. You can also immediately see any tracking info you may have added.
Customer orders are processed and can be updated by you to show whatever status you want. This can also auto send an email that includes personalised information without needing to enter it, such as name, tracking number etc.
You would be surprised with some businesses how they forget who placed the order or when it was placed etc.. often giving you very little info to search on for a query. Our multi search options allow you to find any customer using many elements of their order details quickly.
Our tutorials include lots of helpful hints and tips to enhance your customer service.
A good website means that your customers are happy anyway. You can improve anything though, and we are always there with help and advice regarding ways to help you do this. Our tutorial also includes lots of things that can help keep a customer interested.
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