Well, that was one of the most important questions to us. It's a question that is answered by letting you know that the support to you is not limited to a telephone help line...
Your business is our business - it's that simple! If you succeed then so do we. We don't forget that. Many companies are happy to believe that once you are up and running then you are not a priority. You, and all of our customers are the very centre of our attention. We provide all the resources you need to help you to succeed, and to help keep you on top.
| Here are our Main Support Team Options - Available all Day: |
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| Live Support |
Email Support |
| Live support available online - no need to pick up the phone at all. Simply pop your question over to us with a few mouse clicks and get an immediate answer to your question. |
- All the usual email facilities of course to a special support email maintained soley for supporting our customers. |
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| Telephone Support |
Tutorials - Text & Interactive |
Ask us to call you back via call back form for a more in-depth conversation
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Call us for an immediate response when you feel speaking to someone is what you need. We have included non-premium telephone landline and Skype options. Skype is a system now being used by many businesses and allows for free calls Skype to Skype too.
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Both text and interactive tutorials provide you with all the immediate information in a very step-by-step way. Initially, these tutorials provide you with all the information you need to start creating your online store and pages. |
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You Are the Centre of Attention:
Account management: We will also look at how you are doing and contact you if we think we can help you improve anything. Your manager will look after you in every respect and will call with advice if required. |
| Forums |
| Forums are a great way for customers to interact together, give each other tips and advice. Our moderators are support staff and are constantly on and off the forums both answering any questions you have placed there and also bringing you snippets of advice. |
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| MSN Support |
| MSN is fast being recognised as a very convenient way to help customers. There are people that use MSN as their regular chat/contact client. So if you are one of them, just add us to your contacts and quick questions are dealt with immediately. |
